Terms and Conditions of Supply

This page (together with our Terms and Conditions of Deposit, Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions ("Terms") on which we sell any of our left luggage or baggage storage services ("Services") listed on our website ("our site") to you.

These Terms will apply to any contract between us for the sale of Services to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Services from our site. Please note that before placing an order you will be asked to agree to these Terms and our Terms and Conditions of Deposit. If you refuse to accept either of these Terms, you will not be able to order any Services from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 6.1. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

  1. Information about us

    1. We operate the website www.left-baggage.co.uk. We are Excess Baggage (Airports) Limited, a company registered in England and Wales under company number 4767735 and with our registered office at 2 Provident Industrial Estate, Pump Lane, Hayes, Middlesex UB3 3NE. Our VAT number is 810 3609 66. We may operate using our registered name or using the trading name “Left Baggage”.

    2. Contacting us if you are a consumer:

      1. To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at customersupport@left-baggage.co.uk or contact our Customer Services team by telephone on 020 3582 3466 or by post to Excess Baggage (Airports) Ltd T/A www.left-baggage.co.uk, 2 Provident Industrial Estate, Pump Lane, Hayes, Middlesex, UB3 3NE, United Kingdom. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

      2. If you wish to contact us for any other reason, including because you have any complaints or if you have any other issues with the Services and require assistance, you can contact us by telephoning our customer service team at 020 3582 3466 or by e-mailing us at customersupport@left-baggage.co.uk or such other details as may be posted on our website.

      3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

    3. Contacting us if you are a business. You may contact us by telephoning our customer service team at 020 3582 3466 or by e-mailing us at customersupport@left-baggage.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 14.3.

  2. Use Of Our Site

    Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

  3. How we use your Personal Information

    We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

  4. If you are a consumer

    This clause 4 only applies if you are a consumer.

    If you are a consumer, you may only purchase Services from our site if you are at least 18 years old.

  5. If you are a Business Customer

    This clause 5 only applies if you are a business.

    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Services.

    2. These Terms and our Terms and Conditions of Deposit, Privacy Policy, Terms of Website Use and Website Acceptable Use Policy constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Terms and Conditions of Deposit, Privacy Policy, Terms of Website Use and Website Acceptable Use Policy.

    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

  6. How the contract is formed between You and Us

    1. To place an order through our site, simply fill in the left baggage quote form with your details and go through the booking procedure.

    2. Our booking process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order.

    3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.4.

    4. We will confirm our acceptance to you by sending you an e-mail that confirms that the Service is available to you at the location and in the time period you have requested ("Confirmation"). The Contract between us will only be formed when we send you the Confirmation.

    5. If we are unable to supply you with a Service, for example because of an error in the price on our site as referred to in clause 9.4, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Service(s), we will refund you the full amount as soon as possible.

  7. Our right to vary these terms

    1. We may amend these Terms from time to time.

    2. Every time you order Services from us, the Terms in force at the time of your order will apply to the Contract between you and us.

    3. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

    4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Services or just the Services you have yet to receive. If you opt to cancel, we will arrange a full refund of the price you have paid.

  8. Your consumer right of refund

    This clause 8 only applies if you are a consumer.

    1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive a Service, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

    2. Your legal right to cancel a Contract starts from the date of the Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is the end of 14 days after the day on which you receive the Confirmation, e.g. if we provide you with a Confirmation on 1 January you may cancel at any time between 1 January and the end of the day on 15 January.

    3. If you have requested us to begin performance of the Service during the 14 day cancellation period and you have used the Service or part of the Service, you will be charged the full amount of the Service.

    4. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation.

      You can also e-mail us at customersupport@left-baggage.co.uk or contact our Customer Services team by telephone on 020 3582 3466 or by post to Excess Baggage (Airports) Ltd T/A www.left-baggage.co.uk, 2 Provident Industrial Estate, Pump Lane, Hayes, Middlesex, UB3 3NE, United Kingdom. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

    5. If you cancel your Contract we will:

      1. refund you the price you paid for the Service(s); and

      2. make any refunds due to you as soon as possible.

    6. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Service we may refund you in vouchers.

    7. Because you are a consumer, we are under a legal duty to supply Services that are in conformity with this Contract. As a consumer, you have legal rights in relation to Services that are faulty or not as described. These legal rights are not affected by your right of cancellation and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

  9. Price of services

    1. The prices of the Services will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Services are correct at the time when the relevant information was entered onto the system. However please see clause 9.4 for what happens if we discover an error in the price of Service(s) you ordered.

    2. Prices for our Services may change from time to time, but changes will not affect any order you have already placed.

    3. The price of a Service includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in VAT takes effect.

    4. Our site contains a large number of Services. It is always possible that, despite our best efforts, some of the Services on our site may be incorrectly priced. We will normally check prices as part of our internal order processing so that:

      1. where the Service’s correct price is less than the price stated on our site, we will charge the lower amount to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Services to you at the incorrect (lower) price; and

      2. if the Service’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

  10. How to pay

    1. You can only pay for Services using a debit card or credit card. We accept the following cards: Visa, Mastercard, Maestro, JCB, UnionPay, Diners Club International and American Express.

    2. Payment for the Services is in advance. We will not charge your debit card or credit card until we confirm your order in the Confirmation.

  11. Our Liability if you are a business

    This clause 11 only applies if you are a business customer.

    1. We only supply the Services for internal use by your business, and you agree not to use the Service for any resale purposes.

    2. Nothing in these Terms limits or excludes our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

      4. defective products under the Consumer Protection Act 1987.

    3. Subject to clause 11.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

      1. any loss of profits, sales, business, or revenue;

      2. loss or corruption of data, information or software;

      3. loss of business opportunity;

      4. loss of anticipated savings;

      5. loss of goodwill; or

      6. any indirect or consequential loss.

    4. Subject to clause 11.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Services (as appropriate).

    5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.

  12. Our liability if you are a consumer

    This clause 12 only applies if you are a consumer.

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

    2. We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    3. We do not in any way exclude or limit our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

      5. defective products under the Consumer Protection Act 1987.

  13. Events outside of our control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.

    2. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport or malicious damage or access to our site or our networks (including but not limited to distributed denial of service attacks, hacking or any other unauthorised access) or failure of any utility service (including any hosting service provided to us by a third party from time to time).

    3. If an Event Outside Our Control takes place that affects or will affect the performance of our obligations under a Contract:

      1. we will contact you as soon as reasonably possible to notify you; and

      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects or will affect our provision of the Services to you, we will notify you as soon as possible to arrange a new date with you after the Event Outside Our Control is over or to offer you a refund.

    4. You may cancel a Contract affected or due to be affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, we will refund the price you have paid.

  14. Communications between us

    1. When we refer, in these Terms, to "in writing", this will include e-mail.

    2. If you are a consumer you may contact us as described in clause 1.2.

    3. If you are a business:

      1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

      4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  15. Other important terms

    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

    7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).